The FCA Review of firms treatment of vulnerable customers is due to be published in Q1. In this session, we’ll provide a summary of the findings and focus areas, as well as the chance to hear from vulnerability leaders on their reactions, and the opportunities coming from the review. 

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We’ll cover key themes and discuss the areas of good practice, and the areas to improve. This webinar kicks off our broader SFE programme on Vulnerability for 2025 – we’ll be hosting a workshop for the CCN network and our vulnerability champions in late April, and our Vulnerability Summit later this year.  

This session will be led by Lauren Peel from Inclusive Outcomes, a consultancy that helps organisations design, deliver and monitor good outcomes for customers in vulnerable circumstances.

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Note – this session may be rescheduled depending on the timings of the FCA review.

Book your ticket for the event below: